Once upon a time, in any retail pharmacy you’ve worked at…
I salute retail pharmacists and pharmacist assistants. Full time pharmers. The ones who know how to bite their tongues, keep their hands occupied and suppress the urge to roll their eyes all the while moulding their facial features to an acceptable expression for the ever changing situations they deal with on a daily basis. My colleagues and friends who, as they read the following dramatization, will respond with a knowing smile, which is likely to be followed by a grimace when the realisation hits them that they’ll be due for a visit from their own “Mrs Williams” and “Mr Morris” in the next few days … A snap shot into the life of a retail pharmacist You call a medical aid for chronic medication authorisation only to be put on hold for twenty minutes. Upon finally hearing the voice of a living, breathing person after the seemingly endless replay of pre-recorded messages ( Please stay on the line, your call is important to us ) or tacky phone music, you feel indescribable relief…